Nick Swan, MD at Love Water talks about health, water, values and what makes a good company great. Love Water are sponsors of the Brand and Deliver 2026 conference.
Paint a picture of Love Water
Picture a company where water isn’t just delivered, it’s celebrated. That’s Love Water, a proudly independent hydration business based near Gatwick, supplying homes, offices and well-known names like Wimbledon and Waterstones with premium bottled and mains-fed dispensers. Our ethos is simple: make hydration feel good. Every bottle, every conversation, every delivery, every service visit is handled with genuine care, and a touch of personality. Our customers often remark on our Trustpilot page that what sets us apart are the people in the Love Water team. We are not just a company; We are a group of like-minded people committed to promoting hydration that flows with purpose!
Where does the biggest demand for your services come from?
We see strong demand from two very different but equally thirsty worlds, business and home. Companies love us because we make their lives easier: reliable deliveries, spotless dispensers and compliant servicing that keeps teams hydrated and happy. Then there’s the home market, where our MINI Home Dispenser has taken off. It’s sleek, sustainable and perfect for anyone who’s fallen out of love with tap water or tired of lugging plastic bottles. With growing awareness around wellness and sustainability, more people are realising that great-tasting water is one of life’s simplest luxuries. That’s where we come in, bridging convenience, health and conscience in one cool gulp.
Your brand is thriving. How much is down to you as ambassador, your team, or the trend linking water to good health?
It’s a healthy mix, one part passion, two parts teamwork and a splash of perfect timing. I’ve been called the “chief ambassador of hydration,” and I suppose that’s fair. I live and breathe Love Water, but it’s our incredible team that truly embodies the brand. From our delivery reps to our admin heroes, every person plays a part in creating that personal, friendly experience our customers love. And yes, the world’s growing fascination with health, wellness and sustainability has certainly helped. People are more mindful of what they drink and where it comes from. We’ve been championing that message for years, so now that everyone’s tuned in, it feels like the tide’s flowing our way.
Share the values that have underpinned your success
Our success comes down to a few timeless values:
- Impression – We aim to leave every customer delighted, every time.
- No Broken Promises – We do what we say we’ll do.
- Connection – We believe in people, not portals. Every customer matters.
- Pride – We take our hydration responsibility seriously, and take pride in promoting it.
- Sustainability – We champion refill, reuse and responsible sourcing because the planet needs hydration too.
These values have shaped our journey, our team culture and even our friendships with customers.
What keeps you awake at night — or are you a sound sleeper?
If you ask my wife Dawna, she’ll tell you I sometimes drift off mid-idea. I’m an optimist at heart, so when I’m awake, it’s usually because my brain’s bubbling with new thoughts, a fresh campaign, a smarter process, or a way to make someone’s day a bit better. Running a business is never entirely restful, but I wouldn’t swap it for the world. And on the rare occasion I do lose sleep, it’s probably because Sullivan, our cocker spaniel, has decided that 3 am is a great time to chase imaginary squirrels!
Complete the sentence… In my spare time I…
In my spare time, I dance…. to Northern Soul, mostly. There’s nothing quite like losing yourself on the dancefloor in the rhythm of a great track; it’s pure therapy. I also love travelling with my wife Dawna, spending time with my daughters, Saskia and Shantay, walking Sullivan, and discovering good food, good company and a proper pint. Life, like water, is meant to be enjoyed, fresh, flowing and full of soul.
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